“Live as if you were to die tomorrow. Learn as if you were to live forever.”

I’m hoping I’m the right fit for you and maybe you’ll be the right fit for me too :)

Work Experience

March, 2023 - September, 2026

Supported landlords with property operations, lease administration, and portfolio reporting.
Assisted tenants with inquiries, lease documentation, and move-in/move-out coordination.
Coordinated vendors for maintenance, repairs, inspections, and emergency work orders.
Monitored rent collections and followed up on outstanding payments professionally.
Managed maintenance requests and tracked work orders until completion.
Maintained accurate property records, expenses, invoices, and compliance documents.
Created combined lease agreements and documents for HOA compliance.
Scheduled property inspections, contractor appointments, and preventive maintenance.
Communicated with landlords, tenants, and vendors via phone, email, and property management software.
Updated property management systems and prepared reports on leases, maintenance, and property status.

Sept, 2018 - March, 2023

Provided Tier 2 technical support for McAfee products including installation, configuration, optimization, and security updates
Resolved issues related to computers, mobile devices, and home networks via phone, chat, and email
Ensured high customer satisfaction through fast and effective first-contact resolution
Identified customer needs and upsold device protection and insurance plans
New Hire Team Lead Role:
Supported and trained new hires on systems, workflows, and call handling procedures
Provided real-time assistance, escalation support, and coaching during live operations
Helped agents meet performance, quality, and compliance standards
Served as a go-to resource for onboarding and production-related concerns

May, 2016 - Aug, 2018

Provide definite and immediate solution to fixed customer issues.
Explain complex and detailed billing.
Technical support Tier 2 provide advance troubleshooting steps.
Assist elderly people. Offer and Provide big discounts to bells of churn customers.

Generated and closed leads through SEO, follow-ups, upselling, and Zoom sales calls, increasing monthly sales from $2,000 to $6,000 while managing CRM records, Jira tasks, and client coordination.

Built and optimized websites using the Duda Editor, ensuring each page met a 90%+ SEO score while improving content, structure, and overall website performance.

2012 - 2016

2023

5 days boot camp We learned about Virtual Assistants, Content Managers, Content marketers, and creators.
We used Photoshop and Canva to create amazing designs We create websites and infographic designs for portfolio

2023

Training on the most common tasks/requests.
Basic training and tips on the common back-of-office things you'll need to do as a VA (think about how to send clients an invoice, how to store client data securely, and even how fast you should aim to respond to client emails).
"Standardize" your work, enabling you to work smarter and not harder.

June, 2026

Developed knowledge in email campaign strategy and lifecycle marketing.
Skilled in audience segmentation, personalization, automation, and A/B testing.
Experienced in improving email deliverability, sender reputation, and campaign performance through analytics.
Familiar with email compliance, CRM integration, and HubSpot email marketing best practices.

July, 2026

Understand the fundamentals of Six Sigma methodology and its data-driven approach to process improvement.
Familiar with the DMAIC framework: Define, Measure, Analyze, Improve, and Control.
Understand basic concepts of root cause analysis, process variation, defects, and quality improvement.
Able to recognize process issues and identify opportunities to reduce errors and improve consistency.
Apply basic Six Sigma principles to support problem-solving, quality improvement, and more efficient processes.

July, 2026

Understand the fundamentals of Lean methodology and its focus on reducing waste and improving process efficiency.
Familiar with 5S, continuous improvement, process mapping, and waste identification techniques.
Understand the importance of standardized processes and workflow optimization in improving productivity.
Able to identify common forms of process waste and opportunities for improved efficiency and resource utilization.
Apply Lean principles to support continuous improvement, better quality, and improved customer satisfaction.

July, 2026

Trained in the fundamentals of AppFolio Property Manager and its use in day-to-day property management operations.
Familiar with tenant and owner management, property records, and lease information within the platform.
Understand basic rent collection, charges, payments, and financial transaction workflows.
Familiar with maintenance requests, work orders, inspections, and property-related task management.
Able to navigate AppFolio to support property management, leasing, tenant communication, and administrative processes.